Privacy Policy
This policy explains what data Cute Call collects, why, who can see it, how long we keep it and what choices you have. Cute Call is only for people aged 18 and above.
1. What we collect
- Account details: your Google account name and email, date of birth, gender, bio and the 8 digit ID we give you.
- Profile photo: only if you choose to add one.
- Chats and calls: messages you send, and call records (who, when, how long, the charge). We do not record the audio or video of your calls.
- Payments: your recharge and VIP records (amount, time, payment reference number). We do not store your card, UPI PIN or bank login.
- Support: messages and photos you send in a support ticket.
- Activity log: when you sign up, log in or edit your profile.
- Follows, gifts and comments: the partners you follow, the gifts you send (the gift shows in your chat), and comments you type during a call (these show on the call screen only and are not saved).
- Notification code: a code that Google Firebase gives your phone so that we can send you call, message and update notifications.
- Device permissions: camera and microphone only while you are on a call, notifications if you allow them, and photo access only when you choose a photo to send.
- Location: we do not collect your location.
2. Why we use it
To run the service, connect your calls and chats, process payments, support you, keep the app safe and follow the law. Photos you upload may be checked automatically and by our team for unsafe content. When someone reports a user or a partner, or we suspect abuse, our team may read the related chats and call records to take action such as a warning, block or ban.
3. Who can see it
- Partners you chat or call can see your name, ID, profile photo and profile frame.
- Service providers that process data for us: Google Firebase (login and database), Cloudflare (hosting), Cloudinary (photo storage) and LiveKit (call connection).
- Authorities, when the law requires.
We do not sell your personal data, we do not show ads and we do not share your data with anyone for marketing. We may use totals that do not identify anyone (for example, how many calls happen in a day) to understand how the app is used and to improve it.
4. Where your data is stored
Our service providers (Google Firebase, Cloudflare, Cloudinary and LiveKit) may store and process your data on servers outside India. We choose providers that protect data with security and compliance measures, and your data stays protected wherever it is stored.
5. How long we keep it
While your account is active. The activity log is kept for 12 months and then deleted. Resolved support tickets are deleted after about 6 months. After you ask to delete your account we close it within 7 days, keep a basic record for 30 more days in case of a complaint or dispute, then remove your name, email, date of birth and bio. Records the law makes us keep, such as payments and call records, stay without your personal details.
6. Your rights and controls
Under the Digital Personal Data Protection Act, 2023 you can ask to see, correct or delete your data and withdraw consent. You can delete your account in the app, or see how to delete your account. You can also write to us at cutecallgrievance@gmail.com.
- See and correct: view and edit your details in your profile settings.
- Delete: delete your account in the app, or write to us to erase your data.
- Permissions: you can turn off camera, microphone, photo access or notifications at any time in your phone settings. Calls need the camera (video calls) and microphone to work.
- Offers and ads: we do not send marketing messages or personalised ads, so there is nothing to opt out of.
7. Security
Data is stored on Google Firebase with access rules. Only authorised staff can open the admin panel, which needs a login and a further password for sensitive settings. We use technical and administrative safeguards, but no online service is completely risk free. Please keep your Google account login private and tell us at once at cutecallgrievance@gmail.com if you notice anything suspicious on your account.
8. Children
Cute Call is only for 18+. We do not knowingly collect data from minors, and photos or videos of minors are not allowed. We delete accounts we find belong to minors and report child exploitation to the authorities as the law requires. See our Child Safety Standards.
9. Changes and contact
If we change this policy (for example, because the law or the app changes) we will show the new version in the app. Contact and Grievance Officer: cutecallgrievance@gmail.com. We acknowledge every complaint within 24 hours and resolve it within 15 days.